– Terms & Conditions

 Please click here to download our Terms and conditions form for you to fill in.

You can read the terms below:

Terms & Conditions

  • Whilst all reasonable precautions are taken, dogs swim entirely at their owners own risk.

  • Session fees (including insurance claims) are payable on the day or in advance by block booking.

  •  Dogs may not be treated without a completed Veterinary Referral Form.

  • Owners are requested not to feed their dog for THREE hours prior and post treatment.

  •  Dogs should be as clean as reasonably possible.

  •  Try to ensure the dog has been to the toilet (moved his/her bowels) prior to treatment.

  •  Dogs must be kept on a lead when on Top Dog grounds at all times.

  •  It is the owner responsibility to collect any waste matter produced by their dog either in the hydrotherapy centre or associated grounds.

  •  Owners are requested to groom their dog prior to their session to remove excess hair.

  •  Bitches in season will not swim.

  •  Dogs with infectious conditions (such as ear, eye & skin infections), open/weeping sores or wounds may not swim.

  •  Owners are required to notify Top Dog if during a course of treatment the dogs condition worsens or the veterinary surgeon has advised that the course of hydrotherapy is to be changed, suspended or stopped.

  •  Top Dog reserve the right to use photographic still and/or video footage taken during the dogs sessions and associated activities.

  •  Owners are advised to wear appropriate clothing whilst accompanying their dog to hydrother-apy sessions. Dogs + Water = Wet.

  •  All owners are to wear non slip footwear and take extreme care in the pool area.

  •  Children are welcome to watch the dog during it’s session but will remain the parents respon-sibility.

  •  Top Dog shall not be held responsible for any loss or damage to personal belongings or prop-erty of visitors to the centre.

  •  Reasonable notice must be given if you are unable to keep your appointment. If any appoint-ments are missed without notification a normal session fee is charged.

  •  All refunds are issued by cheque.

  •  Top Dog reserve the right to refuse treatment.

Owners, accompanying others and dogs use the facilities at their own risk. We cannot therefore take responsibility of any injury suffered by owners using the hydrotherapy centre and its grounds.